Offers

 Surprise your family with every transfer! 

Celebrate this festive season by sending joy back home! With Wall Street Exchange, every transfer you make comes with a chance to win amazing instant prizes, cashback rewards, and a special family gift pack. Join us from November 15 to December 31, 2024, to experience a campaign packed with exciting rewards designed to surprise and delight your loved ones. 

Campaign Period: 47 days; Starting from November 15, 2024, to December 31, 2024 (both dates inclusive) 

Campaign Prizes: Instant prizes, weekly cashback and a mega family pack 

How to Participate: 

Simply send money from any Wall Street Exchange branch, and you will win daily instant prizes and get a chance to enter for weekly, and mega prizes! 

• Daily prizes: Any individual customer who sends two remittance transactions on the spot will instantly win a prize with our scratch card rewards! (Offer valid while supplies last across all our branches)  

• Weekly Prize: Any individual customer who completes two transactions within a week will enter a raffle draw for a chance to win 100% cashback upto AED 5000 cashback for each winner. Each week during the promotion period, one winner will be selected based on the lucky draw from any of the Wall Street Exchange branches. 

• Grand Prize: Any individual customer sending two transactions wherein one remittance is mandatory, and one foreign currency transaction or value-added products (Utility Bill Payments such as SEWA bill/Air Arabia payments/Dubai Police fine payments, Mobile Recharge Payments such as e&/du/ding bill payments, Wealth Management such as National Bonds/Ventaja, Credit Card payments, and e& money wallet recharges) will be eligible for the grand prize—a Family Gift Pack worth AED 25,000. One lucky winner will be announced on January 10, 2025.

Eligibility:  

• The campaign is open to all Wall Street Exchange customers across the UAE. 

• Applies to transactions for all products including remittances, foreign currency, and value-added products & services.  

• This promotion applies only to individual international money transfer transactions; corporate transactions do not qualify for the draw. 

General Terms & Conditions: 

1. Transfer Processing: Wall Street Exchange will process the transfer based on the details you provide. Exchange is not responsible for any loss, delay, error, omission, or misinterpretation during the transmission of the message. 

2. Currency: Unless specified otherwise, the transfer will be executed in UAE Dirham (AED). 

3. Charges: All fees, taxes, and charges incurred are the beneficiary’s responsibility unless specified by the customer. Wall Street Exchange is not liable for any charges imposed by the paying institution or agent to the beneficiaries. 

4. Right to Delay or Refuse: Wall Street Exchange reserves the right to delay or not process the transfer if the information provided is incomplete, unclear, or does not comply with regulatory requirements or government orders. 

5. Indemnity: You agree to indemnify the Exchange from all liabilities, claims, charges, fees, and taxes related to the fund transfer and services provided. 

6. Right to Reject: The Exchange reserves the right to reject the payment if the beneficiary details provided by the remitter do not match the recipient details. 

7. Spot Value Payment: Payment to the recipient will be made with SPOT value, subject to the time the claim is received. 

8. Legal Use: Transactions must be for legal purposes only, in compliance with UAE laws, including anti-money laundering regulations. 

9. Transaction Time: You acknowledge that the actual time to complete the transaction may vary from the estimated time due to increased scrutiny by financial institutions or entities providing financial services to the beneficiary. 

10. Errors and Omissions: Charges may apply if there is an error or omission in providing incorrect or incomplete information for the fund transfer. 

11. Compliance: Wall Street Exchange may refuse to execute any request or service if it does not comply with necessary procedures or contains incorrect information violating UAE laws. 

12. Possible Delays: You agree to possible delays in fund transfers due to technical issues at Wall Street Exchange, the UAE FT system, or the paying institution/agent to the beneficiary. 

13. Accuracy of Information: You are responsible for the accuracy of the information and data provided to the Exchange through this Key Facts Statement. 

14. Terms & Conditions: Detailed terms and conditions are available on the Exchange’s website at https://www.wallstreet.ae/term-and-conditions.   

15. Changes to Terms & Conditions: The Exchange reserves the right to change the Terms & Conditions with 60 days prior notice. 

16. Service Amendments: Once issued, services may only be amended, subject to provider restrictions. Please note that additional charges may apply. 

17. Winners: 6 weekly draw winners will be announced every week as per the schedule below and 1 grand winner will be announced at the end of the campaign period ie. November 15, 2024, to December 31, 2024 (47 days; both dates inclusive). 

18. Prize Collection: Winners must submit a copy of their transaction confirmation receipt from Wall Street Exchange, along with a valid Emirates ID and/or passport to claim their prize. 

19. Eligibility Criteria: The promotion is open to eligible transactions made at Wall Street Exchange branches, excluding corporate and canceled transactions. 

20. Draw Entry: All valid money transfer transactions must be completed within the promotional eligibility period to enter the e-raffle draws. Wall Street Exchange reserves the right to deny entry for any remittance transaction deemed unethical, false, or unauthentic. 

21. Winner Notification: Winners will be notified by an authorized representative of Wall Street Exchange through the official communication channels of Wall Street Exchange. 

22. Claim Period: All winners must claim their rewards on or before January 31, 2025. 

23. Fraudulent Activity: If a transaction is found suspicious or fraudulent, Wall Street Exchange reserves the right to withdraw the prize and disqualify the participant. 

24. Marketing Consent: Consent of the winners will be taken for the publication of their photos, videos, and names for marketing purposes and waive any claims against Wall Street Exchange regarding this use.  

25. Promotion Status: Wall Street Exchange reserves the right to postpone, cancel, or suspend the promotion for any reason. Wall Street Exchange may change the draw date at its discretion, and any new dates will be communicated through official channels. 

26. Compliance: Failure to comply with these Terms and Conditions may result in disqualification.  

27. Prize Conditions & Decisions: The prize is non-exchangeable, non-transferable, and non-refundable; only a cash alternative is offered. The decisions regarding the prize draw are final and compliant with government regulations; no correspondence will be entertained. 

28. Transaction Responsibility: Wall Street Exchange is not responsible for incomplete transactions; such transactions will not be valid for entry into the prize draw. 

29. Acceptance of Terms: Participants are deemed to accept and agree to these Terms and Conditions upon entry. Wall Street Exchange reserves the right to refuse entry or prize claims from anyone in breach of these terms. Wall Street Exchange reserves the right to amend these Terms and Conditions as directed by government regulators, with prior notice to customers.  

30. Winner Announcements: For updates on winner felicitations, visit Wall Street Exchange’s website or follow us on social media (Facebook, Instagram & LinkedIn). 

31. Inquiries and Complaints: For clarifications or complaints, call 04 2269871 or email customerservices@wallstreet.ae with “Surprise your family with every transfer promotion” in the subject line. We will aim to resolve a complaint within 10 working days, or a final response will be given in 30 working days in accordance with the resolution procedures. 

Warning Statements:

• This product/service may be affected by changes in foreign currency exchange rates. 

• Additional fees may be levied by the correspondent bank/financial institution or entity providing financial services to the beneficiary of remittances.  

• The actual time to complete a transaction may differ from estimates due to increased scrutiny of transactions by the correspondent bank/financial institution or entity providing financial services to the beneficiary of remittances. 

• Wall Street Exchange will not be held liable for any delays once the funds are transmitted from the UAE. 

• Penalties and Fees may be applied if there is a customer error or omission in providing correct or incomplete information for remittances. 

• The Exchange reserves the right to make inquiries if the transfer amount or the number of transfers during a period does not match your profile. 

• Refunds against cancellation or rejection of any remittance transactions returned unpaid for whatever reason will be made only at our prevailing buying rate or at the rate which we issued the transaction, whichever is lower. 

• Re-issuance of remittance transactions for any reason are subject to our charges and rate differences, as applicable 

Weekly winner schedule 

Data Privacy 

• Any personal data relating to the Participants will be used solely in accordance with applicable UAE data protection legislation, and the privacy policy mentioned below and will not be disclosed to a third party without the Participant’s express authority and consent.  

• This Promotion is not sponsored, endorsed, administered by, or associated with Facebook, Instagram, or any other social network. You are providing your personal data to Wall Street Exchange and not to any other party and this will be used in conjunction with the following Privacy Policy found at: https://wallstreet.ae/privacy-policy.  

Other Terms and conditions  

• Save that nothing in these terms and conditions limits or excludes Wall Street Exchange (or any third party's) liability arising from fraud, death or personal injury caused by negligence or any other type of liability which may not be limited or excluded by law, we (and where applicable, the Promotion partners and any providers of a prize): (a) shall have no liability in relation to any act or omission of any third party and (b) exclude all liability to a Participant and anyone else for any indirect or consequential loss, damage or harm of any kind arising from or in connection with this Promotion and its prizes.   

• Wall Street Exchange reserves the right to cancel or amend the Promotion and these terms and conditions without notice in the event of a catastrophe, war, civil or military disturbance, act of God or any actual or anticipated breach of any applicable law or regulation or any other event outside of our control. Any changes to the Promotion will be notified to you as soon as possible.  

• The Promotion and these terms and conditions will be governed by UAE law and any disputes will be subject to the exclusive jurisdiction of the UAE courts in the Emirate of Dubai.